This will drastically improve and facilitate incident management as operational teams can immediately react and intervene to operational issues to reduce downtime, mean time to repair, and service expenses.
With one click, service technicians can securely access and control the affected device. TeamViewer’s integration into ThingWorx extends the platform’s reach to allow for embedded remote access functionalities. Therefore, this integration is a significant leap forward for our IoT program.” “The platform provides the technologies and tools that let organizations quickly develop, extend and supply IoT applications that make a difference in today’s market. “ThingWorx significantly accelerates industrial IoT innovation,” said Raffi Kassarjian, General Manager Internet of Things at TeamViewer. London, UK, May 8, 2018 – TeamViewer®, a leading global software provider for IoT, connectivity, monitoring, support, and team collaboration, announced today that its remote access solution is now integrated into PTC’s ThingWorx® Industrial Innovation Platform, the market leading IoT partner ecosystem. TeamViewer is Now Integrated into PTC’s ThingWorx® Users of the market leading IoT eco system can now start a secure remote support session from within the platform
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